W117 Privacy Policy - User Information Protection

Last updated: January 2026

Information We Collect

When you register or use the w117 platform, we collect various types of information to deliver a better and more secure experience. This includes:

Account Information: Your full name, email address, phone number, date of birth, and username registered during the sign-up process.
Device & Browser Information: IP address, device type, operating system, browser version, and other technical data needed to optimise your experience.
Payment Information: Transaction data in MYR (RM) including payment methods used. We do not store full card numbers; all payment processing is handled through licensed and secure payment providers.
Cookies: Session data, language preferences, and login authentication details are stored locally for your convenience.
Usage Data: Activity records such as games played, bets placed, active session times, and pages visited within the platform.

How We Use Your Information

W117 uses the information collected solely for legitimate and responsible purposes, including:

Verifying user identity and preventing fraud and money laundering.
Processing deposits, withdrawals, and financial transactions in MYR accurately and securely.
Providing effective customer support and resolving complaints promptly.
Sending important notifications about your account, promotions, or changes to platform policies.
Analysing usage patterns to improve platform functionality and the overall user experience.
Complying with applicable legal and regulatory requirements in Malaysia.

W117 will not use your information for any other purpose without your prior consent, except where required by law.

Cookie Usage & Session Tracking

The w117 platform uses cookies and similar tracking technologies to enhance website functionality and security. Cookies help us:

Keeping your login session active so you don't have to sign in repeatedly.
Saving your preferred language and display settings.
Analysing aggregate platform traffic for ongoing technical improvements.

You can manage or disable cookies through your browser settings. However, some platform features may not function properly without cookies enabled. w117 does not use third-party cookies for advertising purposes without your consent.

Data Storage, Security & Third-Party Sharing

Storage & Security

All w117 user data is stored on servers protected with the latest SSL encryption. We follow industry-standard security protocols to prevent unauthorised access, data breaches, and misuse of information. Internal access to user data is strictly limited to authorised personnel on a need-to-know basis.

Your information is retained for the duration your account remains active and for as long as required by law following account closure.

Third-Party Sharing

W117 does not sell, rent, or share users' personal information with third parties for commercial purposes. Information is only shared in the following circumstances: with licensed payment providers to process MYR transactions, with authorities requesting information under legal mandate, or with selected technical partners bound by strict confidentiality agreements. In all cases, the scope of information shared is kept to the minimum necessary for the specific purpose.

Your Rights as a w117 User

As a registered user, you have full rights over your personal information, including:

Right to Access: You may request a copy of the personal information we hold on your account at any time.
Right to Rectification: If your information is inaccurate or out of date, you have the right to submit a correction request through our support channels.
Right to Erasure: Under certain circumstances and subject to legal requirements, you may request the deletion of your personal information from our records.
Right to Withdraw Consent: You may withdraw consent for specific uses of your data at any time, though this may affect the functionality of certain services.

To submit any requests relating to your privacy rights, please contact the w117 support team at [email protected]. We will process your request within a reasonable timeframe.

Policy Updates & Contact Us

W117 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices or new legal requirements. Users will be notified of any material amendments via email or in-platform notification at least seven days before the changes take effect.

We encourage you to review this page periodically to stay informed about how w117 handles your information. Continued use of the platform after any amendments take effect constitutes your acceptance of the updated policy.

If you have any questions, concerns, or complaints about your data privacy at w117, please reach out to us via:

Email: [email protected]
Page FAQ for general guidance and answers to common questions.

Our team is here to help and is fully committed to keeping your information secure and your privacy respected.